The Custom Companies provides full service transportation services, and has offices in California and Illinois. The company has drivers in several parts of the country that drive trucks. Today it has over 2,000 pieces of equipment, and many employees.
The most important aspect of the company is the mutual respect and quality service the employees provide to customers. They work to meet the needs of their customers shipping needs on a personal level. Services are customized to the customers needs.
The company provides several quality transportation services to companies. Some of these services are international and domestic freight, direct mail distribution, ground shipping, logistics management, and pick and pack services. They trucks are temperature controlled. They treat each client as a partnership and make their goals a reality.
The Custom Companies currently holds the ISO 9001-2008 certification, and the company employees strive to help customers in whatever way they can. The provide services for regular shipments and last minute shipments on holidays. Workers always check to make sure shipments are correct the first time. There is a standard of accuracy to get shipments right the first time.
Company employees are trained to work as part of a team. CEO of The Custom Companies, Perry Mandera served in the military, as a Marine, and learned teamwork. He uses his training to promote strong bonds between employees. The company values customer feedback, and develops strong relationships with clients too.
The company has a user friendly websites with unique features that is easy to use. They used client feedback when designing the website. Their technology provide tracking on shipments for clients, accounting, fast quotes, and other services.
One software the company uses is Cheetah Dispatch. It is for company drivers and gives them information on delivery time, pickup times, and schedules. Each driver has a tablet with satellite tracking that uses this software. It eliminates paperwork and time consuming tasks. The Dock Management software uses bar codes for all shipments eliminating paperwork, and Warehouse Management allows clients to track shipments.
Customer service and technology make this company a success for employees and clients.